Windows 7®, Windows 8®, Windows 8.1® o Windows 10®
Windows Server 2008/2008R2®, Windows Server 2012/2012R2®, Windows Server 2016®, Windows Server 2019®
Frequently Asked Question (FAQ)
GENERAL INFORMATION
OPERATING SYSTEM:
Windows 7®, Windows 8®, Windows 8.1® , Windows 10® or Windows 11®
Only 64 bit systems are supported (32 bit up to progeCAD 2021 version)
(WARNING: The installation on virtual machines is not certificated).
CPU:
2.2 GHz or faster (recommended almost 2.5 GHz or more) 32-bit (x86) or 64-bit (x64) processor (64-bit recommended)
ARM Processors are not supported.
RAM:
Minimum 4 GB (8 GB recommended)
DISK SPACE:
8 GB of free space (more space is required if you install Artisan Render)
VIDEO CARD:
For optimum performance, it is recommended to use machines with a dedicated video card nVidia or AMD (nVidia GeForce recommended for 3D and Render)
Follow the instruction of the Registration Wizard which is automatically displayed starting the registration procedure. If you encounter any problem, please get in touch with the Customer Service.
Maintenance Support Service (MSS) is an annual subscription based maintenance and support plan, offering a variety of benefits to help customers get the most out of their progeCAD software. It also cuts down upgrades costs and receive more value added services. MSS provided and managed by progeCAD Malaysia. For additional local support (e.g: on-site) please refer to your nearest local dealers (additional fees may be applicable, or may not – please do not hesitate to ask them). For international users (outside Malaysia region), users will have another option to choose iCARE subscription whereby the support shall be handled directly by progeSOFT Support Team.
All support and services are provided online. If you need an on-site support/services, please contact your nearest local dealers.
For an annual fee, MSS customers will get convenient access to the following benefits:
- New Releases — users will receive all progeCAD updates and new version releases at no charge.
- Support — users will receive priority technical support assistance via the Online Helpdesk service through Submit Ticket, Email, Live Chat and Remote Support.
If you received an iCARE Activation Code, contact our Online Helpdesk for assistance.
If you received an Upgrade Code, contact our Online Helpdesk for assistance.
IntelliCAD is a product developed by the ITC Consortium which comprises different companies from around the world. This guarantees the necessary support in case of any problems which may arise handling such a vast software project. Every company participating as a trading member in the ITC Consortium can distribute products based on IntelliCAD technology. This kind of co-operation guarantees the basic functionality and compatibility. To the basic characteristics of IntelliCAD, progeCAD adds a great many of improvements and additional functions which make progeCAD the best IntelliCAD version currently distributed on the market.
The best way to assess progeCAD’s actual features is to try the product. It is the easiest way to understand whether the declared characteristics correspond to reality. Please go to the Download webpage to request a Trial Version.
First check the Orders & Sales section on this FAQ page. If you cannot find an answer to your question, submit your question through our Contact form.
TECHNICAL QUESTIONS
OPERATING SYSTEM:
Windows 7®, Windows 8®, Windows 8.1® , Windows 10® or Windows 11®
Only 64 bit systems are supported (32 bit up to progeCAD 2021 version)
(WARNING: The installation on virtual machines is not certificated).
CPU:
2.2 GHz or faster (recommended almost 2.5 GHz or more) 32-bit (x86) or 64-bit (x64) processor (64-bit recommended)
ARM Processors are not supported.
RAM:
Minimum 4 GB (8 GB recommended)
DISK SPACE:
4 GB of free space
VIDEO CARD:
For optimum performance, it is recommended to use machines with a dedicated video card nVidia or AMD (nVidia GeForce recommended for 3D and Render)
Starting from progeCAD 2019 the software integrates the new CUI Editor which has changed the standard progeCAD customization procedure for Menu loading and ALIAS management. As a result, some progeCAD users remain perplexed by not being able to perform their standard routines.
Follow the instruction of the Registration Wizard which is automatically displayed starting the registration procedure. If you encounter any problem, please get in touch with the Customer Service.
progeCAD can be uninstalled either from Windows Control Panel or progeCAD Center for progeCAD 2013 and newer versions. For progeCAD older versions go to the menu Start> Programs > progeCAD 200x pro ENG> Uninstall progeCAD Pro 200x
For progeCAD 2013 and newer versions:
Uninstall progeCAD ® from the old PC through Control Panel or progeCAD Centre. Proceed to the new PC and register the program using the same serial number.
For earlier versions of progeCAD:
Uninstall progeCAD ® from the PC so far used going to the menu:
Start> Programs> progeCAD 200x pro ENG> Uninstall progeCAD Pro 200x
Proceed to the new PC and register the program using the same serial number.
Contact the Reseller or our Online Helpdesk to communicate the reason of the software re-installation to be in compliance with the licensing agreement.
This depends on the font. The opened drawing makes use of AutoCAD fonts. Anyone in possession of a regular AutoCAD license can also use the fonts supplied with AutoCAD in the progeCAD program along with the numerous fonts already available in progeCAD. Just open the Tools > Options menu and access the Path/File tab > Support paths sub-menu. Double click Fonts and add the fonts installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts. For the 2000 version of AutoCAD the simplex font can be found in Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000. This guarantees a perfect display of any project using the simplex.shx font.
Anyone who owns a regular AutoCAD license can use, besides the numerous fonts available with progeCAD, also the fonts supplied with AutoCAD.
To do this, open the Tools menu, under Options in Path/File, Support paths sub-menu, in Fonts add the fonts’ installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts. For the 2000 version of AutoCAD the simplex font can be found Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000. This guarantees a perfect display of any project using the simplex.shx font.
If when progeCAD was installed on your PC an AutoCAD installation is already present, the font path will be automatically added to the standard ones.
The fonts used for the drawing’s text depend on the text’s style.
With progeCAD it is possible to specify the font to be used in place of other fonts.
Sometimes it may be necessary to use only some types of font for a drawing, or to convert the fonts used into different fonts.
To this purpose the font mapping tables can be used.
If for example drawings are shared with other AutoCAD users, a font mapping table can be used in order to specify the alternative font progeCAD must use for the text originally created in a different font.
The font mapping table (FMP) is an ASCII file containing a font mapping for each line.
Each line contains the basic name of the font file (without the path) followed by a semicolon (;) and the name of the alternative font file with the relative extension (for example .shx or .ttf).
It is for example possible to type the following string in a font mapping table in order to specify that the romanc.shx font file must be substituted by the IC-romans.shx font file.
romanc.shx;IC-romans.shx
progeCAD comes with a default font mapping table included in the file ICAD.FMP, which is stored in the progeCAD folder.
This file can be modified with any ASCII text editor. It is also possible to specify a different table file in the Options dialogue box or by means of the FONTMAP system variable.
How to specify a font mapping table
1. From the Tools menu choose Options.
2. In the Paths/File list
3. Insert the mapping file name (.fmp) in the ‘Font Identification’ box
progeCAD’s original setting uses icad.fmp; if no substitution of font is needed, delete or rename the ICAD.FMP file.
Also remember that…
Is it possible to use AutoCAD’s fonts (the .SHX files) with progeCAD?
Yes, progeCAD is compatible with AutoCAD fonts file .shx.
To do this, open the “Options” menu and select the “File Paths” tab; then add the fonts’ installation path under “fonts”.
For ex: C:\Program Files\AutoCAD R14\fonts;c:\Program Files\AutoCAD R14\support
If when progeCAD was installed on your PC an AutoCAD installation is already present, the font path will be automatically added to the standard ones.
If you have original AutoCAD Fonts and want to avoid font substitution of standard ones (Ex. ROMANS.SHX SIMPLEX.SHX)
You also must open the font mapping file, icad.fmp and either delete or comment out the line that makes a font substitution for your AutoCAD font.
For example, suppose you have simplex.shx located at C:\ACADFONT and you click on Tools on the menu bar and then Options to identify C:\ACADFONT as an alternate font directory. But when you open a drawing that uses simplex.shx, the program continues to substitute ic-simplex.shx.
The solution is to open icad.fmp with a text editing program and either delete the line simplex;ic-simplex.shx or comment it out so that it reads:
;simplex;ic-simplex.shx
Then the next time you launch the program it will no longer substitute ic-simplex.shx for simplex.shx.
Check if the font path is specified correctly in progeCAD options. From Tools->Options choose Path/Files tab > Support paths sub-menu, and insert the correct path for your fonts double clicking the Fonts folder. You can add several different paths separated by a semicolon ;
progeCAD makes an automatic substitution of fonts not available, check file icad.fmp (it is stored into progeCAD main directory), if a font substitution is present for one you have on the disk, delete this row. Font substitution syntax is OriginalFont;OptionalFont
The font used in the drawing is not present on the PC on which progeCAD® is installed. Font installation is required.
or
Make sure that a font search path is present among those displayed in the menu Tools -> Options -> Paths/File -> Support paths -> Fonts. If it is not, add the character “;” after the queued existing routes and then the font path.
or
Verify that the font replacement is not active. Open with a text editor (e.g. “Notepad” Windows) the file “icad.fmp” that is situated in Start menu of Windows -> All Programs -> progeCAD 2XXX Pro ENG -> Utility -> progeCAD 20XX Professional Center -> Settings -> User Support Folder.
Example:
The font not properly displayed is “romans”. After verifying the installation of the font on your system and therefore the presence of the full path among those displayed in the fonts location (Tools -> Options -> Paths/File -> Support paths -> Fonts), open the file “icad.fmp” and remove the row with the following content: “romans; ic-romans. shx. ” This will avoid the replacement of fonts.
The font not properly displayed is “romans”. After verifying the installation of the font on your system and therefore the presence of the full path among those displayed in the fonts location (Tools -> Options -> Paths/File -> Support paths -> Fonts), open the file “icad.fmp” and remove the row with the following content: “romans; ic-romans. shx. ” This will avoid the replacement of fonts.
If the font used in the drawing is not present on your PC, install it to see your drawing properly.
If you cannot do that, opening the drawing with progeCAD a dialog box for fonts substitution shows up.
Choose the font compatible with the one to replace.
NOTE
To ensure the correct management of installed Bigfonts you must change the file Bigfont.ini
Start -> All Programs -> progeCAD 2XXX pro ENG -> Utility ->User Support Folder
this file specifies the language to which the installed font belongs.
SYNOPSIS:
“Name of the font with”; ” language reference number”
CODES OF REFERENCE LANGUAGES:
JAPANESE_CODEPAGE_INDEX = 1,
TRADITIONAL_CHINESE_CODEPAGE_INDEX = 2,
KOREAN_CODEPAGE_INDEX = 3,
SIMPLIFIED_CHINESE_CODEPAGE_INDEX = 5
JAPANESE_CODEPAGE_INDEX = 1,
TRADITIONAL_CHINESE_CODEPAGE_INDEX = 2,
KOREAN_CODEPAGE_INDEX = 3,
SIMPLIFIED_CHINESE_CODEPAGE_INDEX = 5
Example
for a font that is called chinas_fzhjt.shx in simplified Chinese, you will add a row
chinas_fzhjt.shx; 5
for a font that is called chinas_fzhjt.shx in simplified Chinese, you will add a row
chinas_fzhjt.shx; 5
To fix the problem, it is necessary to disable the Hardware Acceleration. To do this, access the Display section of the progeCAD Options dialog ( in the Tools menu > Option) and uncheck Hardware Acceleration.
This is a problem that generally depends on the settings of the FlyOver snap (advanced snaps).
Fly over snaps are a special mode of object Snaps which allow a user of progeCAD to display immediately the relevant points of objects (endpoint, centre, midpoint, intersection, etc.).
For complex drawings (several drawn entities) or if a PC is not very fast, the use of this mode can overload the computer.
Should any problem arise, only one value at the time should be set (for ex. only End, Centre, Intersection, etc.); alternatively this function should be disabled and object Snaps should be used only when necessary by means of the relative toolbar.
To set the Object Snaps, position the cursor over the Esnap icon on the status bar in the bottom right corner of progeCAD and press the mouse right button.
From the menu, select ‘Settings’
The required snaps should then be selected from the control window.
The FlyOver button can be used for activating the settings of FlyOver Snaps.
This problem occurs when external references (Xref) are used and its re-occurrence can be erratic.
It could happen even after opening and saving the drawing several times.
It relates to all OLE objects that can be inserted (images, Excel spreadsheets, Word documents etc.).
If you have this problem, you just need to delete the .vbi extension file with the same name of your drawing found in the same directory as the .dwg file.
Where:
1. An error message is displayed and the drawing is not opened.
2. An error message is not displayed but the drawing won’t open.
3. The loading of a drawing started but after its completion or before it progeCAD® goes wrong.
In all these cases, the file may be corrupted, so it requires recovery:
— Start progeCAD®
— From the File > Utility menu choose “Recover”
— Select the damaged file and confirm
— After the procedure it is necessary to save the drawing for the operation to take effect on it.
It is recommended that you use the “Save as” command assigning another name to the recovered file to avoid losing any crucial information that was not recovered.
Where:
The drawing is open, but some of its details are not present
The drawing is open, but some of its details are not present
In this case, the file may be corrupted, so it requires recovery:
— Start progeCAD®
— From the File > Utility menu choose “Recover”
— Select the damaged file and confirm
— After the procedure it is necessary to save the drawing for the operation to take effect on it.
It is recommended that you use the “Save as” command assigning another name to the recovered file to avoid losing any crucial information that was not recovered.
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